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Products E-Service

e-accounting e-manufacturing e-distribution e-crm e-catalogue e-service Overview all modules

The WEB Service Module: an essential tool for quality service Simple to use, this Module offers features which puts customer service quality at the heart of your company’s philosophy.

In constant interaction with INTEGRA e-business™, the WEB Service Module has been developed to be used by your employees and/or your customers. It captures and controls all service requests and/or returns on a dedicated web site ensuring centralized information. Result: quick and reliable information improving response time and traceability.

Your customers can use the Service Module to submit a return request (RMA). The interface allows your customers to track the work that you are doing for them. They can also prioritize the request so that your company focuses its energy on the most important issues.

By the way of tasks, the WEB Service Module allows among others:

  • Managing service calls, repairs and return of merchandise requests (RMA)
  • Managing inbound customer e-mails
  • Managing emergencies, incidents and their follow-ups
  • Resource allocation

When creating a task, an e-mail is automatically sent to the e-mail defined for this purpose. The task number generated by the WEB Service Module insures traceability and follow-up on actions taken (returns, work orders, sale orders) until the task logged by your employee or customer is fully completed.

By giving access to the service portal to your customers, they will be able to visualize the evolution of tasks, thus maximizing team productivity and reducing the volume of service calls. All in all, the WEB Service Module is an essential tool.

“...the Web Service Module saved us an enormous amount of time, our customers can do their own follow up on RMA request.”

Edwiges Demelo, CIO, Momentum Microsystems

All the features you need
Characteristics of Web Service Module

  • Available 24/7
  • Centralized information, increases reliability and better response time
  • Customizable Task Types, Status and Priorities
  • Dynamic interface according to the user (employee vs. customer)
  • The language of the user determines the language of the interface
  • Easy navigation, Filter and sort tools
  • Real-time communication with INTEGRA e-business™
  • Drill-down information access
  • Possibility to attach any file formats to tasks (Word, Excel, PDF, CAD, etc.)
  • Instant email notification when a new task is logged
  • Prioritize tasks and assign them your resources

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